Items purchased on Forculturalprogress.com can be returned within 14 days from the delivery of your order, using our free return service.
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section) or contact us.
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. The return box must be safely sealed.
3. Attach the Return Label provided with your order to the outside of the box, and make sure it is safely sealed.
4. Call the courier to organise pick-up/drop-off within 14 days.
You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.
Please note it is not possible to return personalised items. Before requesting a return, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale.
RETURN CONDITIONS
Before requesting a return or an exchange, please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted
Returns must be requested on orders page on contacting us within 14 days of the order’s delivery
Online returns must be handed to the courier within 14 days of the return authorisation
REFUND TIMING
Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.